At Unbound Script, customer satisfaction is our top priority. We aim to provide high-quality products and services. If you are not completely satisfied with your purchase, we are here to assist you. Please review our return and refund policy below.

Eligibility for Returns

  1. Timeframe:
    Returns are accepted within 07 days from the date of purchase.
  2. Condition of Items:
    To be eligible for a return:

    • The item must be unused, in its original packaging, and in the same condition that you received it.
    • Proof of purchase or a valid receipt is required.
  3. Non-Returnable Items:
    The following items are non-returnable:

    • Customised or personalised products.
    • Items marked as ‘final sale’ or ‘non-refundable’.
    • Digital downloads, subscriptions, or services are delivered or accessed once.

Refund Policy

  1. Approval of Refunds:
    Refunds will be processed only after the returned item has been inspected and approved. We will notify you of the approval or rejection of your refund via email or phone.
  2. Refund Method:
    • Approved refunds will be processed within 7-10 business days to the original payment method.
  3. Shipping Costs:
    • Return shipping costs are non-refundable.
    • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at:
  2. Provide details about your order, reason for return, and proof of purchase.
  3. Our support team will provide you with a return authorisation and further instructions.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately. Contact us within 48 hours of delivery with photographic evidence to process a replacement or refund.

Exchange Policy

Exchanges are subject to availability. If you wish to exchange an item, please follow the return process and indicate that you prefer an exchange.

Contact Information

If you have any questions or need assistance, feel free to contact us:

We are here to help and ensure your experience with Unbound Script is positive and hassle-free.